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FAQs

Where is my order?
Due to the ongoing pandemic we are working hard to get your orders out on time. Please bear in mind that manufacturers and delivery services are currently facing delays due to increased stress, but we are working hard to make sure all orders are dispatched within a timely manner.
How do I cancel an order? 

If you have not received an email to confirm your item has been processed or dispatched you can email hello@pearlandbear.com with your order number. To cancel your existing order please email hello@pearlandbear.com with your order number and a reason why you are cancelling. 

When will my delivery arrive?

Standard shipping 4-7 Working Days 

Speedy Delivery 1-2 Working Days
Please note orders that are placed after 1pm Monday - Friday will be processed the next working day.

*Due to the Corona Virus demand we are working around the clock with our manufactures to ensure availability on all of our products. Some items may be temporarily out of stock.*

How do I know my order has been successful? 

Once you have placed your order you will receive a confirmation email.

How do I track my delivery?

You will receive a confirmation email with tracking information so you can track your parcel.

What is your returns policy? 

Whilst we hope that you love your Pearl & Bear purchase, we understand that occasionally you may want to return your order. For all product exchanges please contact us via email hello@pearlandbear.com within 7 working days quoting your order number. 

For all returns if the item is no longer required, the buyer is responsible for the return postage.

Please return your parcel in its original condition to the address below within 30 days of your order. For exchanges please allow up to 7 working days for delivery whilst we endeavour to get your goods to you sooner it is dependent on stock availability at that time. 

In case the item is defective or damaged on receipt, return postage will be supplied. Please send details and images of the defective/damaged product to hello@pearlandbear.com so that we can arrange for return postage label to be sent to you.