Refund policy
Returns
We hope you love your Pearl & Bear order, but if something isn’t quite right, you can return it within 30 days of delivery.
- Items must be unused, in their original condition and original packaging.
- Return postage is paid by you. We recommend a tracked service, as we can’t be responsible for parcels lost on the way back to us.
- Please include a note with your name and order number.
Send returns to:
Pearl & Bear, 7 Bridgefields, Welwyn Garden City, Hertfordshire, AL7 1RX
Refunds
Once your return arrives and we’ve checked it, we’ll refund you to your original payment method within 3–5 working days.
Exchanges
Please email us at hello@pearlandbear.com within 7 days of delivery with your order number, the item you’d like to exchange and what you’d like instead. We’ll check stock and arrange the best way to swap it. Exchanged items must be unused and in their original condition and packaging.
Faulty or damaged items
If your item arrives damaged or develops a fault, please contact us within 30 days of delivery with your order number and a photo, and we’ll put it right. Please don’t send it back until we’ve been in touch.
Items we can’t accept back
For hygiene reasons, we can’t accept returns of opened teats, dummies, cups, bottles, breast pump parts or other items that have been unsealed, unless they’re faulty.
Incorrect addresses
Please check your delivery details carefully at checkout. If an order is dispatched to an incorrect address entered at checkout and is returned to us, we’ll refund the product amount only. Postage costs can’t be refunded.
Unclaimed or undelivered parcels
If a parcel isn’t collected, or delivery fails and it’s returned to us, we’ll refund the product amount only. Postage costs, including any return shipping fees, can’t be refunded.
This policy doesn’t affect your statutory rights.